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FAQS

You have questions? We’ve got answers. If there is anything we have not covered in the FAQs, feel free to send us an email with your query by emailing support@krypthean.com

[/et_pb_text][et_pb_toggle title=”What do you mean by limited editions?” open=”on” _builder_version=”3.18.2″]

Our products are manufactured in limited quantities for their uniqueness in design. One of our aims is to make our customers stand out of the crowd in a fashionable way.

[/et_pb_toggle][et_pb_toggle title=”Why are your jeans made up of 2% spandex?” open=”on” _builder_version=”3.18.2″]

That’s said: 98% denim (cotton) and 2% spandex for durability and easy fit. Everyone does not have the same body shape and our jeans are made to fit perfectly and expand where necessary without tearing. Spandex also makes our jeans unshrinkable.

[/et_pb_toggle][et_pb_toggle title=”Where are your jeans designed and manufactured?” open=”on” _builder_version=”3.18.2″]

Our jeans are designed in Mauritius. Once we have validated our designs, the same are sent to our partnered factories in China for mass production. Jeans are then shipped to our 3 warehouses for quality inspection and are packed for deployment on orders.

[/et_pb_toggle][et_pb_toggle title=”Where are your warehouses located?” open=”on” _builder_version=”3.18.2″]

Our jeans are stored in Mauritius, Hong Kong and Germany. Depending on the location of orders, the chosen jeans are dispatched from the nearest warehouse (also depending on stock at the specific warehouse).

[/et_pb_toggle][et_pb_toggle title=”What are your shipping fees?” open=”on” _builder_version=”3.18.2″]

We have fixed shipping fees for all destinations in the world since we are able to dispatch from the nearest warehouse across the globe.

[/et_pb_toggle][et_pb_toggle title=” What are your acceptable mode of payment?” _builder_version=”3.18.2″]

We accept Paypal and credit card payment via Paypal. For some countries we also accept bank transfer payment. If you are buying from a country where you cannot pay with Paypal but do not see the bank transfer option, kindly contact us to request activation of the gateway for your country by emailing: support@krypthean.com

[/et_pb_toggle][et_pb_toggle title=”Can I cancel an order?” _builder_version=”3.18.2″]

You may cancel your order at anytime if you have not yet done payment for the order. If you have already paid for the order, you will have 12 hours from the order time to cancel it. Cancellation will not be accepted after the 12 hours.

[/et_pb_toggle][et_pb_toggle title=”How do I return the product if it is defective?” _builder_version=”3.18.2″]

To return a defective product, first contact us by email with photos of the defect. We will advise you if it is a defect or part of the design. Due to the jeans fashion, sometime a trend can be misinterpreted as being a defect. Once we have confirmed that the product is defective we will then advise you on how to proceed with return. You may also review our return policy here: https://www.krypthean.com/refund-and-return-policy/

[/et_pb_toggle][et_pb_toggle title=”Do you have a promo code or promo offer?” _builder_version=”3.18.2″]

We regularly offer promo codes and promo offers on our Facebook page and through our blog. Keep in touch for more such interesting offers.

[/et_pb_toggle][et_pb_toggle title=”How much time does it take to receive my jeans?” _builder_version=”3.18.2″]

Anywhere from 2 days to up to 30 days. If we are shipping from a warehouse country to the same country, you can expect to receive the product within 2 working days by post mail. For some countries it can take up to 30 days but the average shipping time is between 10 to 15 days for most countries.

[/et_pb_toggle][et_pb_toggle title=”I have more questions not answered here.” _builder_version=”3.18.2″]

Feel free to send us an email at support@krypthean.com

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